Return Policy

Return Policy for Charisma Creations 317:

Thank you for shopping at Charisma Creations 317! We strive to provide you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations. Below is our return policy to ensure a smooth and hassle-free return process:

  1. Return Window:

    • You have 14 days from the date of delivery to initiate a return.

  2. Eligibility Criteria:

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

  3. Return Process:

    • To initiate a return, please contact us at CharismaCreations317@gmail.com with your order number and reason for the return.
    • Once your return request is approved, we will provide you with instructions on how to return the item.

  4. Return Shipping:

    • Customers are responsible for return shipping costs.
    • We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

  5. Restocking Fee:

    • A 10% restocking fee will be applied to all eligible returns.
    • The restocking fee will be deducted from the refund amount.

  6. Refund Process:

    • Once we receive your returned item and verify its condition, we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow 10 business days for the refund to appear in your account.

  7. Exclusions:

    • Customized or personalized items are not eligible for return unless they arrived damaged or defective.

  8. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with photos of the damage.
    • We will work with you to resolve the issue as quickly as possible, whether through a replacement or a refund.

  9. Final Sale Items:

    • All clearance or final sale items are non-returnable and non-refundable.

  10. Contact Us:

    • If you have any questions or concerns about our return policy, please don't hesitate to contact us at CharismaCreations317@gmail.com.

By making a purchase with us, you agree to abide by the terms of our return policy outlined above. We appreciate your understanding and cooperation.

Sincerely,

Charisma Creations 317